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Frequently Asked Questions

What are the shipping times for your products?
We take 3-4 days to process your order and then 2-3 weeks to deliver it to you.

Note: If the product you bought was advertised as Free then it could take upto 4-6 weeks to arrive. We know it's a long time but that's the only way to keep the international shipping costs low for our international customers. We appreciate your patience.

Do you have a refund policy?
We try our best to resolve any issues customers have with their products online but if you want a refund for your products then we can do that if done within 30 days from the date of purchase. But, we offer no refund on sale items. Please read more about our return policy here: https://www.swagfactory.co/pages/refund-policy